Return and Refund Policy

Effective Date: December 14, 2023

    Thank you for shopping at EYKAA. This document governs all returns and exchanges of EYKAA (“ https://eykaastore.com  ”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we Invite you to carefully review our Return and Refund Policy. EYKAA reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction.

    Definitions

    For this Return and Refund Policy, we establish the following definitions:

    • “Products” means all products sold at EYKAA.
    • “Customer” means end-user customers that purchase directly from distributors or wholesalers.
    • “Company” (referred to as either “the Company,” “We,” “Us,”or “Our” in this Agreement) refers to EYKAA.

    • “Orders” refers to your requests to purchase a Product from us.

    • “Website” refers to EYKAA, accessible at https://eykaastore.com

    • “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.

    What’s the EYKAA Return and Refund Policy?

    There is a 7-day return and refund policy at Eykaa. We do not accept returns or exchanges unless the product you purchased is defective or you as a customer are not satisfied with the product. If you receive a defective product or a product not to your liking please contact us within 12 hrs of receiving the product, please follow the return & refund process below to proceed with your claim.

    Return & Refund Process

    If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process:

    1.  Notify us

    • Please notify us as soon as possible of your intention to return or exchange an product. You can notify us:
    • By email: eykaa.contact@gmail.com 

    2.  We will contact you

    • via email if we have any questions or concerns regarding your Return & Refund request.

    3.  Please ship the product (s) back to Us.

    • You are responsible for the cost and risk associated with shipping the returned product (s) so make sure you use a reliable shipping company. Ship the product you wish to return to the following address
      • Eykaa Retail Pvt Ltd, 181 B Saket colony, Indore, Madhya Pradesh, 452016 India
    • We cannot be held responsible for product s damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your products.

    4.  Inspection & Refund

    • Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price as store credit. If you request an exchange, we’ll ship the replacement product to your address within 48 hours of processing your return.

    To follow up on the status of your return or for any other questions or inquiries, please contact us at