EYKAA SMOKY QUARTZ AND FRESH WATER PEARL BRACELET

Disclaimer: Our Jewellery features natural stones that are procured naturally and as such, there may be slight variations in the size and colour of these stones. Although we make every effort to accurately depict our products in photos and descriptions, little variations in appearance may still happen. We ensure that each piece of jewellery is made with care and attention to detail, for its excellence and beauty. Because it is our goal to provide you with exquisite jewellery that celebrates the splendour of nature, we are grateful that you recognize the inherent variations in our jewellery designs featuring semi-precious stones.

• Complimentary repair: If jewellery becomes damaged, such as beads breaking or coming loose, we offer refurbishment services. the first repair is complimentary within one year of purchase. 
• Additional repair costs: After one year of purchase, Additional repairs will come with costs, such as pick-up and drop-off fees and a service charge.
• Packaging: Packaging: To ensure that the jewellery is protected throughout transit, buyers are advised to pack it securely, ideally in its original packing.

Refurbished criteria steps:

1. Send us an email at our Gmail address eykaa.contact@gmail.com with specifics about the broken jewellery and a few crisp images that clearly illustrate the damage. 
2. After reviewing your request, our knowledgeable staff will determine if it satisfies our Refurbishmentstandards. 
3. Our expert will get in touch with you to go over the next stages and give you more instructions if your request is accepted. 
4. Carefully pack the broken jewellery, making sure it is kept in its original packaging—which, if it is accessible, may include the Eykaa box.
5. Send the jewellery to us for repair by following the guidelines provided by our expert.

Returns Policy

Return and Refund Policy for EYKAA Effective Date: December 14, 2023

Thank you for shopping at EYKAA. This document governs all returns and exchanges of EYKAA (“https://eykaa.com”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. EYKAA reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction.

Definitions For the purposes of this Return and Refund Policy we establish the following definitions:

• “Products” means all products sold at EYKAA.

• “Customer” means end user customers that purchase directly from distributors or wholesalers.

• “Company” (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to EYKAA.

• “Orders” refers to your requests to purchase a Product from us.

• “Website” refers to EYKAA, accessible at https://eykaa.com • “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.

What’s EYKAA Return and Refund Policy?

We do not accept returns or exchanges unless the item you purchased is defective or you as a customer is not satisfied with the product. If you receive a defective item or an item not to your liking please contact us within 12 hrs of receiving the item, please follow the return & refund process below to proceed with your claim. Return & Refund Process If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process. 1. Notify us Please notify us as soon as possible of your intention to return or exchange an item. You can notify us: ◦ By email: contact@eykaa.com

2. We will contact you via email if we have any questions or concerns regarding your Return & Refund request.

3. Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address: Eykaa Retail Pvt Ltd, 181 B, Saket Nagar, Indore, Madhya Pradesh, 452016 India

We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.

4. Inspection & Refund Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price as store credit. If you requested an exchange, we’ll ship the replacement item to your address within 48 hours of processing your return.

To follow-up on the status of your return or for any other questions of inquiries, please contact us at:

By email: contact@eykaa.com